AloCubano Festival ˃ Krakow Festival ˃ Terms
Bring your e-ticket (with QR code) and a valid ID. These must match. No ticket = no entry.
No stress! Head to www.alocubano.se > Buy Ticket > Manage Tickets. Log in with the email you used to purchase your ticket.
✓ One wristband per person for the entire weekend.
✓ Keep it on at all times.
✓ Don’t take it off or give it to someone else.
✓ Damaged wristband? We’ll replace it only if you return the damaged one.
✓ Lost it? You’ll need to buy a new ticket at the venue.
Important: We’re not responsible for lost, damaged, or fake tickets.
✓ Full Pass tickets (not including hotel or meals) can be refunded within 10 days of purchase. A 10% service fee and the original transaction fee will be deducted.
✓ After Sept 14, 2026: 40% service fee.
✓ Tickets bought after Sept 30, 2026: non-refundable.
✓ Refunds processed within 45 days.
✓ One name change per ticket allowed until September 29, 2026.
Flat fee: €15.
✓ Send an email to info@alocubano.se with your ticket code and the new participant’s full name and email.
✓ Transfer must be finalized within 48 hours.
✓ Want to upgrade? Pay the difference.
✓ Downgrades = no refund.
✓ Upgraded tickets = no 10-day return.
Hotel and meal bookings are final and non-refundable due to very special rates for AloCubano participants.
Show your ID and give the name used for the reservation.
When booking, you also agree to the hotel’s rules (check their website).
Not refundable or transferable, but can be upgraded.
Fixed price, limited quantity. Not combinable with other offers.
May have unique terms. Check offer info.
✓ Not included in Full Pass. Discounted for Full Pass holders. Cannot combine offers.
✓ Organizer may cancel if not enough participants. Some shows may be by selection.
The organizer can modify the event schedule, content, and format at any time.
If the event is cancelled due to unforeseen circumstances (like force majeure), you will receive a full refund. However, claims for additional costs (travel, accommodation, etc.) are excluded.
By attending, you agree to be filmed or photographed. We may use this content for promotional purposes.
Some activities are 18+. Please check program details. Tickets bought by underage participants for 18+ events won’t be refunded. Minors must stay with a parent or legal guardian. Some age groups enter for free - check the FAQ.
Our festival name, logo, and class formats are protected. Reproduction, copying, or unauthorized use is not allowed.
✓ No Smoking indoors.
✓ Lost & Found: We aren’t responsible for forgotten items.
✓ Respect the Space: No disrupting others. We can ask you to leave if you break safety rules.
✓ Security has the right to remove anyone acting inappropriately or violating safety.
✓ You may be fined (€500+) and banned from future events.
✓ No entry for people who:
Bring drugs, alcohol, weapons.
Refuse security checks.
Hide their identity (e.g., balaclava).
Act aggressively.
✓ You can bring your own snacks/drinks during the day (e.g., water, protein bars).
✓ BUT: No outside drinks allowed during night parties on the dance floor. Use the on-site bar.
✓ Your info is safe with us. We follow EU data laws.
✓ All policies are available on www.alocubano.se and at the Front Desk.
These Terms are governed by Polish law and can be updated at any time. We'll let you know if we make big changes.
© 2025 AloCubano ® Festival. All Rights Reserved
