AloCubano Festival
TERMS

TERMS & CONDITIONS

Tickets & Wristbands

Entry Requirements

Bring your e-ticket (with QR code) and a valid ID. These must match. No ticket = no entry.

Lost Ticket?

No stress! Head to www.alocubano.se > Buy Ticket > Manage Tickets. Log in with the email you used to purchase your ticket.

Wristband Rules

One wristband per person for the entire weekend.

Keep it on at all times.

Don’t take it off or give it to someone else.

Damaged wristband? We’ll replace it only if you return the damaged one.

Lost it? You’ll need to buy a new ticket at the venue.


Important: We’re not responsible for lost, damaged, or fake tickets.

Ticket Changes, Refunds & Cancellations

Refunds

Full Pass tickets (not including hotel or meals) can be refunded within 10 days of purchase. A 10% service fee and the original transaction fee will be deducted.

After Sept 14, 2026: 40% service fee.

Tickets bought after Sept 30, 2026: non-refundable.

Refunds processed within 45 days.

Name Change

One name change per ticket allowed until September 29, 2026.
Flat fee: €15.
Send an email to info@alocubano.se with your ticket code and the new participant’s full name and email.
Transfer must be finalized within 48 hours.

Upgrades

Want to upgrade? Pay the difference.

Downgrades = no refund.

Upgraded tickets = no 10-day return.

Hotel Rooms & Meals

No Refunds

Hotel and meal bookings are final and non-refundable due to very special rates for AloCubano participants.

Checking In

Show your ID and give the name used for the reservation.

Hotel Terms

When booking, you also agree to the hotel’s rules (check their website).

Special Offers & Free Tickets

Contest or Free Tickets

Not refundable or transferable, but can be upgraded.

Blind or Early Bird

Fixed price, limited quantity. Not combinable with other offers.

Special Deals

May have unique terms. Check offer info.

Bootcamps & Master Classes

Conditions

Not included in Full Pass. Discounted for Full Pass holders. Cannot combine offers.

Organizer may cancel if not enough participants. Some shows may be by selection.

Event Changes, Media & Copyright

Program Updates

The organizer can modify the event schedule, content, and format at any time.

Cancellation

If the event is cancelled due to unforeseen circumstances (like force majeure), you will receive a full refund. However, claims for additional costs (travel, accommodation, etc.) are excluded.

Photos & Videos

By attending, you agree to be filmed or photographed. We may use this content for promotional purposes.

Age Policy

Some activities are 18+. Please check program details. Tickets bought by underage participants for 18+ events won’t be refunded. Minors must stay with a parent or legal guardian. Some age groups enter for free - check the FAQ.

Copyright

Our festival name, logo, and class formats are protected. Reproduction, copying, or unauthorized use is not allowed.

Venue & Security

Venue Rules

No Smoking indoors.

Lost & Found: We aren’t responsible for forgotten items.

Respect the Space: No disrupting others. We can ask you to leave if you break safety rules.

Emergencies

Security has the right to remove anyone acting inappropriately or violating safety.

You may be fined (€500+) and banned from future events.

No entry for people who:

Bring drugs, alcohol, weapons.

Refuse security checks.

Hide their identity (e.g., balaclava).

Act aggressively.

Outside Drinks

You can bring your own snacks/drinks during the day (e.g., water, protein bars).

✓ BUT: No outside drinks allowed during night parties on the dance floor. Use the on-site bar.

Data Privacy

Your info is safe with us. We follow EU data laws.

All policies are available on www.alocubano.se and at the Front Desk.

Governing Law

Compliance

These Terms are governed by Polish law and can be updated at any time. We'll let you know if we make big changes.

Privacy policy

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